When should loan officers check in before rate lock expiry?

A rate lock is a promise with a clock. Borrowers feel that clock even when they do not say it out loud.

A proactive check-in before expiry protects the deal, the relationship, and your reputation with the realtor.

Why lock-expiry check-ins matter

Silence near lock expiry creates anxiety. Clients imagine worst-case rate moves. Agents wonder if you are watching the file. A short, clear update:

• Confirms you are tracking the lock date
• Sets expectations if extension might be needed
• Reduces last-minute panic calls

A simple timeline

1. At lock. Confirm the expiry date in writing and how you will communicate if markets move.
2. Midpoint. Brief status: conditions outstanding, appraisal timing, still on track.
3. 7-10 days out. Clear check-in if anything could threaten the lock window.
4. 3-5 days out. Decision point on extension vs. closing readiness.

Adjust for short locks. Compress the cadence; do not skip the early warning.

What to say

Lead with clarity, not drama:

• Your lock is good through [date].
• Here is what still needs to happen before then.
• Here is what I recommend if we need more time.

Avoid market lectures unless they ask. They care about their payment and their closing date.

After closing, keep the habit

The same discipline that watches a lock should watch the database. Monthly rate context for past clients is how you stay useful when the next refinance window opens.

Bottom line

Check in before rate lock expiry on a set timeline, especially at the one-week mark.

RateUpdate helps you stay consistent with past clients after the lock becomes a closed loan.